Complaints Procedure

Jobs, Recruitment & Employee Growth.

If you have any complaints, you can reach us through the following means:

  • Send an email to enquiries@custodianplc.com.ng.
  • Visit any of our offices nationwide to lodge your complaint.
  • Submit a written complaint at our head office or any of our branches.
  • Make an oral complaint via our telephone lines.
  • Use our social media platforms or written communication.

Processing Complaints:

  • Complaints will be acknowledged within 48 hours.
  • Complaints will be handled fairly and promptly.
  • Investigation and consultation will be conducted diligently.
  • Progress updates will be provided.
  • If unresolved, complaints may be channeled through the Whistleblowing Portal.
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